Privacy Policy

Who we are

Ravlin (“we”, “us”) operates the online store at ravlin.app. For any privacy question, email us at hello@ravlin.app.

Information we collect

• Order information — name, shipping and billing address, email, phone number, and the items you buy.
• Payment information — processed securely by our payment provider. We never see or store full card numbers.
• Account & contact details — anything you give us when you sign up for emails or contact support.
• Usage data — device, browser, and pages visited, collected through cookies and analytics to improve the store.

How we use it

• To process, fulfill, and deliver your orders.
• To send order updates and respond to support requests.
• To send marketing emails — only if you opt in, and you can unsubscribe any time.
• To detect fraud and keep the store secure.
• To improve our products, pages, and service.

Sharing with third parties

We work with trusted partners to run the store and we share only what they need to do their job:

• Suppliers & fulfillment partners — because items ship directly from our suppliers, we share your shipping details with them so your order can be packed and delivered.
• Payment processors — to charge your payment method securely.
• Shipping carriers — to deliver your order and provide tracking.
• Analytics & email tools — to understand usage and send the emails you asked for.

We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember preferences, and measure traffic. You can disable cookies in your browser, though parts of the store may not work as well.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal data, or to opt out of marketing. To make a request, email hello@ravlin.appand we’ll respond within a reasonable time.

Data retention & security

We keep order records as long as needed for legal, tax, and accounting reasons, then delete or anonymize them. We use reasonable safeguards to protect your information, but no method of transmission over the internet is 100% secure.

Children

Our store is not directed to children under 16, and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The “last updated” date above always reflects the current version.

Contact

Questions about your privacy? Email hello@ravlin.app.