Returns & Refunds

The 30-day promise

You can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.

How to start a return

1. Email hello@ravlin.app with your order number and the item you’d like to return.
2. We’ll reply with return instructions and the correct return address.
3. Ship the item back. Once it’s received and inspected, we process your refund.

Please don’t send anything back before contacting us — returns sent without instructions can’t be tracked or refunded.

Refunds

• Approved refunds go back to your original payment method, typically within 5–10 business days of us receiving the item.
• Original shipping costs are non-refundable unless the return is our error.
• Return shipping is paid by you unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or not what you ordered, email hello@ravlin.app within 7 days of delivery with a photo. We’ll make it right with a free replacement or full refund — no return shipping cost to you.

Non-returnable items

A few things can’t be returned: final-sale or clearance items, custom or personalized pieces, and gift cards. Any such exceptions are noted on the product page.

Pre-orders, changes & cancellations

Need to change or cancel? Contact us as soon as possible. You can cancel any order for a full refund any time before it ships.

For pre-orderitems, we show an estimated ship date on the product page. If we can’t ship by that estimate, we’ll email you with a new date — and you can either keep waiting or cancel for a full refund, no questions asked.

Questions

We’re happy to help — email hello@ravlin.app and we reply within one business day.